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​Attending emergency services

Before leaving for the hospital

  1. Please, always call the help desk, telephone 02 313 8800.
  2. Assess your need for emergency care and how urgent it is.

Take along with you

  • Your Kela card
  • A list of the medicines you are taking and of your allergies, if any
  • Asthma inhalers and insulins
  • Follow-up card from the child health clinic, if the patient is a child under school age

Arriving at the emergency services, entering

Please take a queue number from the device by the door and be seated on the couch in the entrance hall where you can wait for your turn. The nurse in the entrance hall will help and guide you as needed.

Please recall your basic health information and what medicines you are taking as you are waiting for the nurse to call you.

The nurse will call you, record the necessary information on the computer and assess your medical needs.

Vending machines for coffee, soft drinks and snacks are available in the waiting lounge.  The machines work with coins.

Please note that car parking in the hospital area is subject to a charge.

We do not have journals or magazines available in the waiting lounge because we want to avoid the spread of microbes in the facilities. We hope that you are as keen as we are on good hand hygiene – that's why we have basins for hand washing and dispensers of hand disinfectant available in our facilities.  Please use them.

Assessment of your condition and need for treatment (triage

The Emergency services manages acutely ill and injured patients 24-7. There is always a nurse on call who receives our patients and evaluates the need and urgency of care.

For evaluation of urgency and for organizing treatment, the necessary information is entered into the computer system.

You will be directed to the waiting lounge.  After a variable amount of time you will see a doctor or a nurse for further management of your condition.

You may also be directed to an observation room, where tests may be made and where specialist physicians may review your condition. If your symptoms do not require emergency care, you will be directed to home care or recommended to make a reservation at your local health care center. 

As you are waiting for your turn, you might want to consider what regular medication you are taking and what allergies you have, if any. Please remember to ask if anything in the treatment plan causes concern.

If there is no need for emergency management of the patient's condition, the patient will be advised to contact his occupational health service or the local health care center. Evaluation of the need for treatment is made by health care professionals and the patient is informed either by telephone or in person.

Examinations, tests and procedures

Some examinations may be made before the patient sees a doctor, e.g., urine sampling, blood pressure measurement and ECG.

The doctor may prescribe laboratory, imaging and other examinations and it takes some time before the results are available. The doctor will then inform you about the results and decide on how to proceed.

Waiting time is also treatment time, because your condition is followed while you are waiting. If your condition changes while you are waiting, please inform the medical staff.

Discharge or follow-up

At discharge, you will receive instructions for home management and follow-up and, if the doctor has prescribed drug therapy, an electronic prescription. The electronic prescription is sent directly to the pharmacy.

At discharge you should also tell the nurse or doctor if you need any certificates, e.g., for your employer or for reimbursement of travel costs. 

You will find your medical records at www.kanta.fi once the physician's notes have been properly entered.

At home your symptoms may change, and then you may need to contact the emergency services again.

If your symptoms require hospital care, you will be transported to a hospital for further treatment.

We hope that your visit to the emergency services goes smoothly!

Päivitetty: 18/10/2017 13:13
Luotu: 18/10/2017 09:30