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Client Fees 2021

Customer payments are based on the Customer Payment Act and the Customer Payment Regulation.

The Hospital District recommends that its clients convert the invoices into e-invoices or direct payment. The client may order an e-invoice from his/her internet bank (personal identity number as identifier). Agreements on direct payment are made between the client and the client's bank. If the client uses the OmaPosti application, all invoices are directed to this application.

A summary of the client fees charged from the patients of the Hospital District of Southwest Finland in 2021.

  • Clinic fee €41,20
  • Daily inpatient fee €48,90
  • Day surgical fee €135,10
  • Lowered daily inpatient fee €22,50
  • Rehabilitation day fee €16,90
  • Night/day treatment fee €22,50
  • Psychiatric treatment day fee €22,50
  • Psychiatric night/day treatment fee €11,98
  • Continuing treatment fee €11,40 per visit
  • Fee for a medical certificate or statement €50,80
  • Not cancelled and unused appointment fee €50,80

Remote reception is comparable to normal outpatient or therapy visit and is subject to a fee. The patient will not be charged separately in addition to the visits or daily inpatient fees for imaging studies that are included in the patient's treatment at the hospital.

Emergency visits

Client fees for visits to the Public Utility Emergency Medical Services emergency:

  • Nurse's visit: €28,40
  • Physician's visit: €41,20.

The fee is not charged

  • from patients under 18 years
  • from disabled veterans or war veterans with appropriate certificate of service.

Emergency fees are valid for the joint emergency services of Tyks T-hospital and Tyks Salo hospital as well as for the emergency services in Tyks Loimaa and Tyks Vakka-Suomi hospitals.

Maximum annual fee

Clients cannot be charged more than €683 per calendar year in client fees chargeable for social and health care services. The client is him/herself is responsible for keeping track of the accumulated payments. In order to get a complimentary pass, the client must also provide receipts for paid client fees from other health care institutions. It is the client’s duty to maintain original bills and receipts. The payments of the members of the family under 18 are taken into account in counting the accumulated fees. 

If the total amount of fees paid in a calendar year exceeds the annual ceiling of €683, other services included in the annual ceiling will be free of charge for the remainder of the year. However, short-term inpatient ward stays involve a daily fee of €22,50 for patients over 18 years.

Fees for outpatient clinics

The clinic fee is €41,20.

The outpatient clinic fee is not charged

  • from persons under 18 years of age (visits from 1 July 2021)
  • in psychiatric outpatient units
  • from disabled veterans or war veterans with appropriate certificate of service.

Fee for continuing treatment

Continuing treatment is a series of treatments that has been prescribed by a physician in advance. The fee for continuing treatment is €11,40 per visit for a maximum of 45 visits per calendar year. Continuing treatment fee is not charged from patients under 18.

Day surgical fee

The fee for day surgical procedures is €135,10. If the patient is admitted to an inpatient ward after the procedure, he/she will be charged a €48,90 daily inpatient fee for each day spent in the ward after the procedure.

Fee for unused and not cancelled appointment

If you are unable to make it to a scheduled appointment, please inform the outpatient clinic or ward in question by 3:00 PM the day before the appointment.

If your appointment is not cancelled and there are no acceptable and reasonable grounds for not cancelling, the hospital will charge you €50,80 based on the act and decree on client fees. The fee is not collected from persons under 18 years of age.

Inpatient ward fees

A daily fee of €48,90 is charged from inpatient ward patients for care and upkeep.

The daily inpatient fee in psychiatric units is €22,50.

Patients in inpatient care are charged for the days of arrival and departure. The day of departure is not charged if the patient is transferred to another municipal institution where a daily bed charge is also in effect.

Patients under 18 are not charged for inpatient stays of over 7 days per calendar year. The patient or his/her guardian must present a valid account of previous periods of treatment outside the Hospital District of Southwest Finland.

The night/day treatment fee is €22,50 per day.

The rehabilitation day charge is €16,90 per treatment day.

Certificate fees

Charged according to the collective agreement in effect. According to the act and decree on client fees, the maximum fee can be €50,80.

Payment commitments

If the patient doesn't pay the fees him/herself, he/she must present a payment commitment, e.g. an insurance certificate from his/her employer or a payment commitment from a sickness fund or a board of social welfare.

Paying hospital fees

You can pay your hospital fees after the treatment has ended by an invoice sent to your home address.

It is now possible to order invoices from the Hospital District of Southwest Finland as direct payment or e-invoice to your online bank. In order to receive invoices as e-invoices, you must make an e-invoice agreement in your online bank. Your user identification is your social security number. You can start using direct payment by making a direct payment agreement with your bank.

Fees for patient from foreign countries

Patients living in EU/EEA countries must present their right to immediate hospital care by an European health insurance card or an equivalent form. A passport or an identity card is sufficient for people residing in the Nordic countries. Patients seeking non-immediate treatment must present the S2 form or they will be charged based on actual costs.

Finland has a treaty with Quebec, Canada, that covers health care during temporary stay in Finland for employees assigned in Finland, students and their family members. A treaty with Australia covers immediate health care for people staying temporarily in Finland, but does not apply to students. For people from these countries, the fees are the same as for people staying in Finland permanently. In order to achieve this right you must present your passport or an identity card.

People residing anywhere else than the EU or the treaty countries are charged the actual costs for immediate and non-immediate treatment.

Foreign patients with a place of domicile in Finland and patients who have a certificate of entitlement to medical care in Finland are charged the same fees as people residing in Finland permanently.

Read more about social and health care client fees at the page of Ministry of Social Affairs and Health.

Appeal against client fee (invoices dated 1 July 2021 or later)

Inquiries and appeals regarding client fees

If you disagree with an invoice or have questions, please contact the financial office (client invoicing) of the hospital district.

  • Client invoicing, tel.  02 313 1141 at 9 AM to 1 PM 
  • Data secure electronic messaging: Suomi.fi
  • You may also contact the client fee office by e-mail:  potilasmaksut(a)tyks.fi
    • Please note that this electronic connection is not encrypted.

You may also seek review by sending a written correction claim to the Board of the Joint municipal authority of the hospital district of Southwest Finland. You have the right to appeal if the invoice is addressed to yourself or if the invoice has immediate effects on tour rights, responsibilities or benefits.

Your correction claim must reach the Registry no later than on the 30th day following the date when you received the invoice. Unless otherwise shown, an invoice is considered received on the 7th day after it has been sent. The day of invoice receipt is not included in the time limit for seeking review. If the last day of this time limit is a Saturday, a Sunday or other Finnish public holiday, the 1st of May, Midsummer’s Eve, or the 6th or 24th of December, your correction claim may be submitted to the authority on the first ordinary weekday after that day.

The correction claim must state your name, personal identity code, contact details, number of the invoice concerned, change that you are requesting and the reasons for the request.  Include any documents that you rely on in your appeal unless you have provided them earlier. You must also state the name and contact details of any legal representative or counsel who is acting on your behalf, or of any other person who has prepared your written correction claim.

The correction claim must be addressed to the Board of the Joint municipality of the hospital district of Southwest Finland and sent to the Registry of the hospital district.

Contact information to Registry:

  • Postal address: POB 52, 20521 Turku
  • Visiting address: Kiinamyllynkatu 4-8, Turku, building 11 A, 2nd floor, office hours from Monday to Friday at 9 AM – 3 PM.
  • Telephone: switchboard 02 313 0000
  • Fax:  02 313 3613
  • Electronic messaging service:Suomi.fi
  • E-mail: kirjaamo(a)tyks.fi
    • We also handle documents submitted by e-mail, but for reasons of data security we do not recommend the use of e-mail, because the connection is not encrypted.

Handling of the correction claim is free of charge.

You cannot seek review to an invoice based on a separate decision concerning the client’s ability to pay.

Appeal against client fee (invoices dated 30 June 2021 or earlier)

You may seek review of client fees. This requires that you first request the Hospital district of Southwest Finland to provide you with the decision concerning the client fee in question. In this request you should specify why you are dissatisfied with the client fee.

Your request should have this title: “Request for decision on client fee”. Send your request to the Registry of the hospital district.

Contact information to Registry:

  • Postal address: POB 52, 20521 Turku
  • Visiting address: Kiinamyllynkatu 4-8, Turku, building 11 A, 2nd floor, office hours from Monday to Friday at 9 AM – 3 PM.
  • Telephone: switchboard 02 313 0000
  • Fax:  02 313 3613
  • Electronic messaging service: Suomi.fi
  • E-mail: kirjaamo(a)tyks.fi
    • We also handle documents submitted by e-mail, but for reasons of data security we do not recommend the use of e-mail, because the connection is not encrypted.

The decision will include instructions on the review process (instructions for appeal). Your correction claim must reach the authority no later than on the 30th day following the date when you received the decision.

Reducing and waiving of client charges

Fixed client fees of the Hospital district of Southwest Finland cannot be waived or reduced based on the financial situation of the client.  Such fixed fees are, e.g., fees for visits to outpatient clinics and fees for brief periods of institutional care.

If the fee covers institutional care of longer duration and is based on a previous separate decision based on the client’s ability to pay, you may request reduction of the fee or a waiver of the fee, if  collecting the fee would endanger your or our family’s livelihood or carrying out your maintenance obligations.

Päivitetty: 14/10/2021 15:10
Luotu: 07/11/2014 19:20

Further information

Patient billing office
Tel. 02 313 1141
Mon–Thu: 9 am to 1 pm

Fee ceiling issues
Tel. 02 313 1137
Mon–Thu: 9 am to 1 pm

Billing issues for persons with no municipality of residence and for foreigners
Tel. 02 313 1119
Mon–Thu: 9 am to 2 pm

Statutory accidents
Tel. 02 313 2135 and 02 313 1133
Mon–Thu: 9 am to 2 pm

You can also contact us via e-mail:
potilasmaksut(a)tyks.fi
maksukatot(a)tyks.fi
taky(a)tyks.fi (statutory accidents)

The e-mail connection is unsecured, so do not include your personal identity code.

Secure electronic contact channel: Suomi.fi communication service.