Lean and Quality
We use the Social and Health Quality Service (SHQS) quality assurance programme to develop the quality of our division’s operations. We apply the philosophy of Lean management to streamline the division’s operations and to improve the quality of service experienced by our customers, patients and their relatives. Our units have improved their patient care processes by implementing the 5S storage organisation methodology and the Lean Daily Management (LDM) system, which is also applied by the administrative services. The division has a designated manager in charge of Lean and Quality Assurance.
The division has an active multidisciplinary patient safety committee that processes current matters regarding patient safety from the perspective of process development in order to improve our operations and learn from past mistakes. This committee includes the division’s management, a nurse and physician representative from all units and a representative of the hospital hygiene unit, pharmaceutical services and surgical units. The chairperson of the committee is specialist Päivi Helmiö, and patient safety coordinator Weronica Gröndahl is the expert secretary of the committee.